FAQ

Here are a few of the frequently asked questions by PetCar™ customers.

To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please use our contact us page or send us an email at support@petcar.com

 Q. I ordered a car seat cover but did not receive the free belt, where is it?

A. The reason you received the seat cover first is because they are being shipped from separate warehouses. That being said, don't worry! This isn't usually the case but the seatbelt is on its way!

Q. How long will it take for my items to arrive?

We really wanted to offer free shipping to all of our customers and to do this we decided to use regular snail mail. Given this, you can expect it will take from 10-20 business days for your order to be delivered. 

Shipping times may vary depending on your location and due to conditions outside of our control - such as bad weather and holiday seasons. Additionally, order processing time can vary depending on the time of day that the order was placed.

Below is a general guideline for shipping times:

Country Shipping Times 

United States 10 to 20 Business Days 

Canada 10 to 25 Business Days 

Australia/New Zealand 10 to 25 Business Days 

 Europe 10 to 25 Business Days 

Asia 10 to 25 Business Days

UK/Rest of the World 10 to 25 Business Days 

If your order hasn't arrived in the estimated delivery time, please contact our Customer Support Team at support@petcar.com and we will follow it up immediately!

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Q. Is shipping FREE?

A. Yup! We offer Free Worldwide Shipping on all orders!

Q. Will I (the customer) have to pay customs?

A. For the US and most other countries you will not have to pay customs, but this can depend on where you are located and if you order more than (1) item.